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Food & Beverage Manager-Ocean Ridge

Food and Beverage Manager
Manages the Food & Beverage and Retail operations for multiple outlets, maintaining established cost and quality standards to ensure superior service and maximize profits. Comply with all food and beverage, health, liquor and safety regulations; comply with applicable federal, state, and local laws; schedule, evaluate, coach, and counsel Associates; train and mentor Associates in customer service; review and approve all recommendations and suggestions to hire, transfer, promote, suspend, discipline and discharge Food & Beverage and Retail Associates in a fair and equitable manner; comply with department budget, forecast, labor, revenue and profit benchmarks; track and maintain established inventories by coordinating the ordering and transferring of food, alcohol and operating supplies with business needs.
Essential Job Functions
Responsibilities include, but are not limited to:
1. Responsible for the management of the daily operation of the Food & Beverage outlets at a property: Including staffing, inventory controls, compliance, guest services, finances and employee relations. Works actively with the team to ensure all training, guest services and food handling guidelines are met. Ensures the training and development of the staff members and leaders in the departments is up to date and completed. (35% time)
2 . Maintain positive guest, owner and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management for monitoring and follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (35% time)
3. Ensure compliance: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard operating Procedures. Ensure that all food handling processes are followed at all times along with kitchen safety standards. Perform daily inspections of product and service. Monitor cashier banks and ensure proper cash handling practices are followed. Oversee the proper entering and coding of all invoices and inventory information when food items are received. (15% time)
4. Cultivate a ?Count on Me? Culture: Continuously exhibit the company?s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10 % time)
5. Performs other duties as needed (5% time)
Wyndham Destinations believes in putting the world on vacation. Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world?s largest vacation ownership and exchange company, with North America?s largest professionally managed rental business. Every year 3.5 million families entrust us with their vacation dreams. As the world?s largest vacation company, Wyndham Destinations provides access to unlimited possibilities to inspire your next vacation ? or your next career. Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime. Learn how you can join us on your career journey by visiting careers.wyndhamdestinations.com at http://careers.wyndhamdestinations.com/ . Our world is your destination.
_The Company makes every effort to ensure equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations._ _If you require a reasonable accommodation to complete an application please email your request to_ _Mycareer@Wyn.com_ _and provide the job title and location to which you are applying._
Minimum Requirements and Qualifications
a) Education
? College degree preferred or equivalent training/experience
b) Training requirements
? Current local State Health & Alcohol certifications
? Valid driver?s license
? CPR certification, or to be obtained within 6 month of hire
c) Knowledge and skills
? Understanding of resort financials
? Demonstrated ability to work under pressure
? Strong leadership skills with ability to coach, mentor, train and develop staff
? Excellent verbal and written communication skills
? Ability to accurately follow instructions, both verbally and written
? Ability to maintain confidential information
? Detail oriented
? Ability to work under pressure
? Strong ability to multi task
d) Technical Skills
? Working knowledge of various computer software programs
? Working knowledge of property management systems
? Strong mathematical skills
e) Job experience
? 5 to 7 years of related work experience
? 3+ years supervisory experience
? 1 year of cash handling supervisory experience
_Unless there is a legal requirement, experience will be accepted for the education requirement._

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