Customer Service Representative
Job DescriptionThe Customer Service Associate provides excellent customer service and supports their manager in meeting store operational, sales and profitability objectives.
The Customer Service Associate serves our customer's needs by being well trained, friendly, and responsive while following company procedures and policies.
Customer Service Associates help to serve our customer needs and requirements, resulting in satisfied, repeat customers.
They help their managers maintain inventory, cash, and forms according to company requirements.
They greet and thank our customers on each visit and service our customers in a fast and friendly manner.
Additionally, Customer Service Associates make sure all shift tasks are completed and assist in maintaining the Enmarket cleanliness and customer service standards at their location.
The role of Customer Service Associate may include nights, weekends, and holidays.
Duties &
Responsibilities:
o Efficiently complete customer transactions at the cash register or self-checkout stations and suggest products that complement purchaseso Foster positive and professional relationships with co-workers and customerso Provide courteous, frictionless, and outstanding experience for customerso Communicate respectfully and maintain a consistent team-oriented attitudeo Address and mitigate customer concerns with a sense of urgency and involve managers as neededo Adhere to all Enmarket, federal, state, and local safety-related regulations, including food safety regulationso Ensure that all food and beverage offers are availableo Clean food preparation areas and equipment to Enmarket standardso Ensure the store is clean and fully stocked to provide an outstanding guest experienceo Clean inside and outside of storeo Stock shelves and coolerso Must have a customer-centric, friendly, service attitudeo Ability to stand at register for up to 8 hours at a time to serve customerso Ability to perform basic math functions (adding, subtracting, multiplying, dividing)o Ability to stoop, bend, stretch, reach, stack, and lift inventory weighing up to 40 pounds to stock, inventory, and sell merchandise and keep the kiosk/store/station/lot cleano Be able to see, differentiate and compute moneyo Ability to hear, understand, and respond to requests and to communicate information clearly using the English languageo Ability to use POS (cash register and pump controls)o Must have a strong work ethic and be able to cooperate and get along with co-workersReports to:
The General Manager and Assistant General Manager$14.
50-$18.
50Wage:
$14.
50-$18.
50 Recommended Skills Communication Courtesy Customer Demand Planning Customer Service Food Safety Foods Estimated Salary: $20 to $28 per hour based on qualifications.
The Customer Service Associate serves our customer's needs by being well trained, friendly, and responsive while following company procedures and policies.
Customer Service Associates help to serve our customer needs and requirements, resulting in satisfied, repeat customers.
They help their managers maintain inventory, cash, and forms according to company requirements.
They greet and thank our customers on each visit and service our customers in a fast and friendly manner.
Additionally, Customer Service Associates make sure all shift tasks are completed and assist in maintaining the Enmarket cleanliness and customer service standards at their location.
The role of Customer Service Associate may include nights, weekends, and holidays.
Duties &
Responsibilities:
o Efficiently complete customer transactions at the cash register or self-checkout stations and suggest products that complement purchaseso Foster positive and professional relationships with co-workers and customerso Provide courteous, frictionless, and outstanding experience for customerso Communicate respectfully and maintain a consistent team-oriented attitudeo Address and mitigate customer concerns with a sense of urgency and involve managers as neededo Adhere to all Enmarket, federal, state, and local safety-related regulations, including food safety regulationso Ensure that all food and beverage offers are availableo Clean food preparation areas and equipment to Enmarket standardso Ensure the store is clean and fully stocked to provide an outstanding guest experienceo Clean inside and outside of storeo Stock shelves and coolerso Must have a customer-centric, friendly, service attitudeo Ability to stand at register for up to 8 hours at a time to serve customerso Ability to perform basic math functions (adding, subtracting, multiplying, dividing)o Ability to stoop, bend, stretch, reach, stack, and lift inventory weighing up to 40 pounds to stock, inventory, and sell merchandise and keep the kiosk/store/station/lot cleano Be able to see, differentiate and compute moneyo Ability to hear, understand, and respond to requests and to communicate information clearly using the English languageo Ability to use POS (cash register and pump controls)o Must have a strong work ethic and be able to cooperate and get along with co-workersReports to:
The General Manager and Assistant General Manager$14.
50-$18.
50Wage:
$14.
50-$18.
50 Recommended Skills Communication Courtesy Customer Demand Planning Customer Service Food Safety Foods Estimated Salary: $20 to $28 per hour based on qualifications.
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